Tech Support Station

If your computer won't turn on, here are some steps you can try:

• Check if the power cord is properly connected to the computer and the outlet.
• Check if the outlet is working by plugging in a different device.
• If you're using a laptop, make sure the battery is charged or the charger is connected properly.
• Check if the power button is stuck or not working properly.
• If none of these steps work, there might be an issue with the power supply, and you may want to schedule a service call from one of our experts.

If your computer is running slow, here are some steps you can try:

• Close any unnecessary programs or browser tabs.
• Delete temporary files and clear your browser history and cache.
• Uninstall any programs or apps you don't need.
• Check if your computer has enough RAM and storage space.
• Run a malware scan to check for viruses or other malicious software.
• If your computer is still slow, it might be time to upgrade your hardware or consider a new computer.

If you encounter a Blue Screen of Death (BSOD), it means that Windows has encountered a critical error that it can't recover from. Here are some steps you can try:

• Restart your computer and see if the problem resolves itself. Sometimes, a temporary issue can trigger the BSOD.
• Check if any recently installed software or hardware is causing the issue. Try uninstalling or removing them and see if the problem goes away.
• If you're able to, try booting into Safe Mode and see if the issue persists. Safe Mode loads Windows with minimal drivers and services, which can help pinpoint the issue.
• Run a malware scan to check for viruses or other malicious software that might be causing the BSOD.
• If the issue continues, it might be related to hardware problems, such as a failing hard drive, faulty RAM, or overheating components. You may want to make a Windows bootable flash drive and do a fresh and clean install of Windows which you can create here. If you are still are having trouble, considering scheduling a service call with one of our experts.

If your computer is overheating, here are some steps you can try:

• Make sure your computer's vents and fans are not blocked by dust or debris. You can use compressed air to clean them.
• Place your computer on a flat, hard surface that allows air to circulate around it.
• Check if your computer's power settings are set to high performance mode, which can cause it to generate more heat. You can change this to balanced or power saver mode.
• Run fewer programs or applications at the same time to reduce the load on your computer's processor.
• If the problem persists, you might need to consider upgrading your computer's cooling system or scheduling a visit with one of our experts for repair.

If you're having trouble connecting to the internet, here are some steps you can try:

• Check if your modem and router are properly connected and turned on.
• Reset your modem and router by unplugging them, waiting for a minute, and plugging them back in.
• Make sure your Wi-Fi password is correct.
• Move closer to your router or try connecting with an Ethernet cable.
• Check if your internet service provider is experiencing any outages or issues in your area.
• If none of these steps work, you might need to contact your internet service provider for assistance.

If you're having issues with your computer's audio or video playback, here are some steps you can try:

• Make sure your speakers or headphones are properly connected and turned on.
• Check if your computer's volume settings are muted or turned down.
• Try playing different audio or video files to see if the problem is specific to one file or format.
• Check if your computer's audio or video drivers are up-to-date.
• Uninstall audio or video driver and then restart pc.
• CHECK FOR UPDATES!
• If the problem persists, you might need to schedule one of our experts for further diagnostics and repair.

If your keyboard or mouse/mousepad is not functioning properly, here are some steps you can try:

• Make sure your keyboard or mouse is properly connected to your computer and turned on.
• Check if your keyboard or mouse drivers are up-to-date.
• Restart your computer to see if this resolves the issue.
• Uninstall mouse or keyboard driver then restart the pc.
• Make sure you don't have a key on your keyboard that disables the mousepad.
• On some Acer/Gateway and Dell laptops there are settings in the BIOS menu that will automatically disable it with certain updates. Ensure that the setting in BIOS is enabled.
• If the problem persists, you might need to replace your keyboard or mouse/mousepad, or take them to one of our professionals for further diagnostics and repair.

If your laptop's battery life is draining quickly or not holding a charge, here are some steps you can try:

• Reduce the workload on your computer by closing unnecessary programs or applications running in the background.
• Adjust your computer's power settings to optimize battery life.
• Check if your battery is properly connected and not damaged.
• Calibrate your battery by fully charging and discharging it a few times.
• Uninstall battery driver and then restart.
• Make sure BIOS settings don't have battery settings disabled.
• If laptop hasn't been charged in a long time, consider charging it for 5-10hrs before powering it on.
• If the problem persists, you might need to replace your battery or take your laptop to one of our experts for further diagnostics and repair.