Privacy Policy

N.E. Service ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your personal information when you visit our website at neservicewv.com or use our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly:

• Name, email address, and phone number (when submitting a contact or quote request form)
• Description of your device or service request
• Any other information you choose to share with us

Information collected automatically:

• Browser type and version
• IP address and general geographic location
• Pages visited and time spent on the site
• Referring website or link
• Device type (desktop, mobile, tablet)

This automatic data is collected through standard web server logs and may be collected by third-party tools such as analytics services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, quote requests, and service questions
• Schedule and perform repair or service appointments
• Process transactions and communicate about them
• Improve our website, services, and customer experience
• Send you updates or follow-up information related to your service (we do not send unsolicited marketing emails)
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies and Tracking

Our website may use cookies — small text files stored in your browser — to improve your experience. Cookies help us understand how visitors use our site and may be used by third-party analytics services.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality, but our site is designed to function without them.

We do not use advertising cookies or tracking pixels for retargeting purposes.

4. Third-Party Services

Our website may link to third-party platforms, including:

• Facebook — for our business page and Facebook Marketplace listings. Facebook's own privacy policy governs data collected on their platform.
• GoDaddy / Hosting Provider — our website is hosted through GoDaddy, which may collect server-level data in accordance with their own privacy policy.
• Google Fonts — we use Google Fonts to render text on this site. Google may collect usage data when these fonts are loaded. See Google's privacy policy for more information.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies before sharing personal data with them.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

If you believe your information has been compromised, please contact us immediately.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and meet any legal obligations. Contact form submissions and service records are kept for a reasonable period to support ongoing customer relationships. You may request deletion of your data at any time (see Section 8).

7. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

8. Your Rights and Choices

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate information
• Deletion — request that we delete your personal information
• Opt-out — opt out of any communications from us at any time

To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. Continued use of our website after any changes means you accept the updated policy. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us: