Return and Refund Policy

Last Updated:  February 24, 2024

N.E. Service (hereafter referred to as "the Company"),  has established this policy with the primary objective of safeguarding the interests of both purchasers and vendors alike. This policy is designed to ensure a fair and transparent transactional experience for all parties involved. 

SECTION 1 - Online Purchases:

Cancellation and Refund Period: Due to our products being sometimes personalized such as but not limited to RAM and/or hard drive upgrades, orders must be canceled within 24 hours to receive a full refund on your purchases. If 24 hours have passed since your purchase we can’t offer you a refund or exchange.

Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exemptions: Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items

Receipt Requirement: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

SECTION 2 - In-Person Refunds and Returns:

These sales include but are not limited to Facebook Sales, Craigslist, OfferUp, etc.

We take pride in the quality of our products and we are confident that you will be satisfied with your purchase. However, please note that we have a strict no-refund policy for in-person laptop or computer sales. Once you have purchased a laptop or computer from us, it is considered a final sale and cannot be returned for a refund. We encourage our customers to carefully inspect the laptop or computer before making the purchase and ask any questions they may have about its condition or specifications. We do take every effort to ensure our product quality however we cannot guarantee that they will be free of defects or issues. If you experience any problems with your laptop or computer after purchase, please refer to the manufacturer's warranty, if applicable. Please feel free to reach out to us as well so we can review any issue you're having and try to come up with the best resolution.

SECTION 3 - Third Party Software & Hardware Policy Statement:

N.E. Service specializes in computer repair and refurbishment, prioritizing the security and functionality of systems under our care. This policy explicitly outlines our stance regarding third-party hardware, software, and devices. We do not assume responsibility for, provide assistance with, or offer warranty coverage for any third-party hardware, software, peripherals, or devices.

Scope: This policy encompasses all aspects of third-party hardware, software, peripherals, and devices related to the systems serviced by the Company.

Third-Party Hardware and Software Defined:

• Third-Party Hardware: Any hardware component or peripheral not manufactured or officially endorsed by the original equipment manufacturer (OEM) of the system under repair or refurbishment.
• Third-Party Software: Any software application, program, or operating system not developed or officially endorsed by the OEM of the system under repair or refurbishment.
• Third-Party Devices: Any external devices or peripherals not provided by the OEM of the system under repair or refurbishment, including but not limited to printers, scanners, and external storage devices.

Customer Responsibility:

Customers are responsible for clearly communicating any existing or desired third-party hardware, software, peripherals, or devices during the service request. The Company will not provide support or assume any responsibility for these items unless explicitly specified in a separate agreement. Customers should provide all necessary licenses, installation media, or relevant materials for any third-party items they wish to have serviced.

Disclaimer: The Company shall not be held liable for any issues, complications, or damages that may arise from third-party hardware, software, peripherals, or devices in connection with systems serviced by us. This includes, but is not limited to, compatibility issues, security breaches, data loss, system instability, or any other adverse effects.

Company Responsibilities:

• The Company will provide professional recommendations and guidance regarding third-party items when requested by the customer.
• The Company will follow best practices and industry standards when performing computer repairs or refurbishments.
• In cases where third-party hardware, software, peripherals, or devices are requested to be integrated with systems serviced by the Company, the Company reserves the right to refuse help and/or services but may make a reasonable effort to ensure proper integration. However, the customer acknowledges that such integrations may carry inherent risks, and any issues arising from them will not be the responsibility of the Company.

Support and Warranty:

The Company's standard warranty (if applicable) and support terms will not cover issues related to third-party hardware, software, peripherals, or devices unless explicitly stated otherwise in a separate agreement.

Review and Updates: This policy may be reviewed and updated as necessary to reflect changes in industry standards, legal requirements, or Company practices.

By requesting services from N.E. Service, the customer acknowledges and agrees to abide by the terms and conditions outlined in this Third-Party Hardware and Software Disclaimer.

 Please Note: We do not refund for battery issues as batteries are never guaranteed. We do have a chart below where we score battery performance. Please read description of each item and look for the battery health and match with chart.

Battery Health:

Tested Excellent - 2hrs+

Tested Good - 1hr - 1.5hrs

Tested Poor - 5min - 55min

SECTION 4 - Trade-In Program Refunds (if applicable):

1. Eligibility: Refunds are only available for qualified purchases. In order to be eligible for a refund, the purchased device must meet our eligibility requirements and must be returned within 14 days of purchase.
2. Condition: The device must be returned in the same condition it was received, with no major physical damage or modification. Any damage or modification may result in a reduction in the refund amount.
3. Refund amount: The refund amount will be the purchase price of the device, minus any trade-in credit that was applied to the purchase.
4. Payment: Refunds will be issued in the form of the original payment method used for the purchase. Refunds will be processed within 30 days of receiving and verifying the returned device.
5. Shipping: Customers are responsible for the cost of shipping the device back to us. We recommend using a shipping method that includes tracking and insurance.
6. Trade-in credit: If a trade-in credit was applied to the purchase, it will be deducted from the refund amount.
7. Exclusions: Refunds are not available for any software, services, or accessories purchased as part of the same transaction. Refunds are also not available for any special order items or customized devices.
8. Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at neservicewv@gmail.com.

SECTION 5 - Refund Policy for Social Media Management Services

1. Service Cancellation: Clients may cancel their social media management service within 24 hours of the initial purchase for a full refund. After 24 hours, services are considered active, and N.E. Service will have begun allocating resources to fulfill the service.
2. Refund Eligibility: If a client is not satisfied with the initial direction of the social media strategy, they must communicate concerns within the first 7 days of service. Our team will make reasonable efforts to adjust the strategy to the client’s satisfaction. If a client continues to be unsatisfied after strategy adjustments, they may request a partial refund within 14 days of the service start date. The amount of the refund will be proportional to the unused portion of the service, minus any expenses already incurred by N.E. Service.
3. No Refund Situations: No refunds will be issued for services beyond 14 days of the service start date. No refunds will be available for completed work such as posts already made, content created, or any other services fully rendered. If a client breaches the Terms of Service or engages in any conduct that N.E. Service deems inappropriate or unlawful, the right to a refund may be forfeited.
4. Service Termination: In the unlikely event that N.E. Service must cancel a service plan due to unforeseen circumstances, clients will receive a prorated refund based on the unused portion of the service.
5. Refund Process: Requests for refunds must be submitted in writing to neservicewv@gmail.com. Refunds will be processed within 14 business days after approval.
6. Policy Changes: N.E. Service reserves the right to modify this refund policy at any time. Continued use of our services after such changes shall constitute your acceptance of the new policy terms.

SECTION 6 - All Other Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable): Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to neservicewv@gmail.com and if accepted we will instruct you to send your item to PO Box 244 Ceredo, WV 25507, United States.

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping: To return your product, you should mail your product to PO Box 244 Ceredo, WV 25507, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Services: Please be advised that we have a strict no-refund policy for all computer repair services rendered. Once the service has been provided, all fees are non-refundable. This section of our refund policy is in place to ensure that our customers are fully aware of the nature of the services being provided and the associated costs before they engage our services. We believe that our pricing is fair and competitive, and we provide detailed estimates before starting any work. We also communicate with our customers throughout the repair process to ensure that they are fully informed of the progress and any additional costs that may arise. We take pride in the quality of our experts and we stand behind our services with a satisfaction guarantee. In the event that you are not satisfied with the service provided, we will work with you to resolve the issue to the best of our ability. However, this does not entitle you to a refund.

SECTION 5

Policy Changes: Please note that our refund policy is subject to change without notice. If you have any questions or concerns, please don't hesitate to contact us. If you have any questions or concerns, please don't hesitate to contact us at neservicewv@gmail.com.